The project will be invoiced as follows:
50% at commencement – this is defined as the date at which you inform us via email that you agree to the terms of the proposal and you wish to go ahead. 50% on final project completion – this is defined as the date at which the final product is entered into the live location on your request. Invoice terms are 14 days, agreeing to go ahead means agreeing to pay all invoices within 14 days. Please see our invoice collection policy below for more information on this. Invoices are not refundable. If the client delays the project or decides not to go ahead then we invoice for any time spent over and above the equivilant hours for what has already been invoiced and then we terminate the project. Any invoices already issued are payable. Invoice collection policy WordPress website builder is committed to making sure we help our clients get the most out of the web and offer exceptional value in doing so. This invoicing policy has been written so that clients who regularly pay on time are not disadvantaged by increased costs and restrictions associated with managing clients who do not pay on time. When you engage WordPress website builder you are agreeing to our terms and conditions (including our invoice terms) and therefore agreeing to pay all invoices on time.
All of WordPress website builder invoices have strict 14 day terms unless otherwise agreed. Every 2 weeks we will email all clients with overdue invoices. We will inform them how overdue the invoice is and we will ask for a date when the invoice will be paid. If there are special circumstances we may agree to extend the due date for an additional 14 days. 2 weeks following if the invoice is still outstanding we will call the client and ask for an explanation and ask for a date when the invoice will be paid. They will be informed that the webmaster will keep a note of the due date and for the client to send a remittance to the webmaster when paid. If the invoice is not paid by this date the webmaster may consider one or more of the following: freezing any current workmoving to an up-front payment model for future projectsreducing the amount of concurrent projectstaking the website down and / ordiscontinuing all future work for the client.The same may be considered for clients who continually fail to pay their invoices on time.
Scope changes
There will be no major changes from the current content / design. If we feel the project is going out of scope we will advice you of the additional work and the costs for the work. Timeframes Any timeframes mentioned are a rough guide and may change once a project begins. Some common things that will impact on timeframes include: Clients who do not host with us and have hosting environments which slow down the development processFeedback from the client at the beta deliveryProject on hold If the client puts the project on hold for any reason we will issue an invoice for the amount of time spent to date minus any amount already paid. If the project resumes in the current financial year we will continue with the costings and invoicing identified in the quote. This will be irrespective of what work the client understands to have been undertaken on the project. Site go live When the site is made live on the request of the client that is generally the time when the project is complete and the final invoice is issued. Any changes after this point will be quoted separately and not included in the project (other than bug-fixes fixed as part of the bug-fix warranty). In some cases we may hand the site over to the client before we go live. In these cases this is deemed to be the end of the project and we will issue the final invoice when we do the handover. When the client is ready to go live we will commit to doing this free of charge however it is expected that the invoice will be paid within the terms from the date of issue regardless of the final go live date.
Ongoing maintenance and security releases
We use open source systems which means after your site is built, there will be newer versions of the system released from time to time. We strongly suggest that you ‘patch’ the website to the latest release each time it comes out to keep the site secure. If you host with us and your site is compromised we will require that you upgrade the CMS to keep the site secure. Hosting terms and conditions SPAM & illegal / copyrighted files Any account found sending spam or hosting illegal content and/or copyrighted content will be immediately suspended and, pending further investigation, may be terminated. We have a zero tolerance for SPAM & Illegal Content. You may report abuse via our contact form. Server abuse Any attempt to undermine or cause harm to a server, or customer, of WordPress website builder is strictly prohibited. Unauthorised use of other people’s accounts or computers is strictly forbidden. WordPress website builder will strongly react to any use or attempted use of an Internet account or computer without the owner’s authorisation. Such attempts include “Internet scamming” (tricking other people into releasing their passwords), password robbery, security hole scanning etc. Any unauthorised use of accounts or computers by a WordPress website builder customer, whether or not the attacked account or computer belongs to WordPress website builder, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, depending on the seriousness of the attack. Accounts using more than 30% of system resources for longer than 60 seconds will be suspended and may be terminated with or without refund (determined by WordPress website builder) pending further investigation. WordPress website builder has the right to discontinue service, or deny access to anyone who violates our policies or the terms and conditions shown below without warning or prior notice. No refund of fees paid will be made if account termination is due to violation of the terms outlined below. WordPress website builder will suspend or terminate any account hosting illegal or infringing content following a valid complaint. WordPress website builder will comply with the authorities in any legal matter and will provide them with anything needed to pursue the owner of a site that hosts illegal or infringing materials. Though WordPress website builder makes an effort to monitor the sites that they host, WordPress website builder does not monitor all of them and will not be liable for any of the
Unacceptable uses of our hosting services:
Unacceptable uses include, but are not limited to: Bulk emailing,unsolicited emailings,newsgroup spamming,pornographic content,illegal content,copyright infringement,trademark infringement,illegal MP3′s,warez, cracks or software serial numbers, and/oranything else determined by WordPress website builder to be unacceptable use of WordPress website builders services including abuse of server resources.Accounts may be terminated that include the following content or which have links to the following content: Providing material that is grossly offensive to the Web community including blatant expressions of bigotry, racism, hatred, or profanity, promoting or providing instructional information about illegal activities;promoting physical harm or injury against any group or individual;displaying illegal material containing nudity or pornographic material;displaying material that exploits children under 18 years of age;acts of copyright infringement including offering pirated computer programs or links to such programs;information used to circumvent manufacturer-installed copy-protect devices, including serial or registration numbers for software programs, or any type of cracker utilitiesMP3′s Any MP3 that is not copyright by you, is not allowed on our servers. However, if the MP3 does not have a copyright, or if it only available for free via the internet (not sold in stores or on the internet) then it is allowed on our servers. If you are found with illegal MP3′s, your account will be suspended, and if you do not delete them, terminated. Bandwidth and disk space: Please note that if your account reaches its bandwidth limit, it will be automatically suspended – please contact us to arrange an increase in bandwidth allocation. Unsolicited email (spam):
WordPress Website builder build all clients websites using “WordPress” ”Studio press theme” and ”genesis framework” the client or clients will own one studio press theme but not genesis framework this is owned by WordPress website Builder under a Licence by GENESIS it is not the property of the client or clients.
MOVING WEBSITE TO NEW HOST
When a client moves there website built by WordPress Website Builder to a new host or sever they may do so by Emailing wordpress website builder giving two week notice before there moving day.the client or clients will be given access to there website where they will have permission to remove one studio press theme that the website was built with all pictures links and content. the client or clients will not have permission to remove the Genesis platform this is the property on WordPress website builder under licence from GENESIS under no circumstances can these files be removed or used on any other host or sever. the client or clients can obtain a Licence from GENESIS.
Unsolicited commercial advertisements
are not allowed in e-mail, and will likely result in account suspension or cancellation. Commercial advertisements are unwelcome in most Usenet discussion groups and on most e-mail mailing lists. Inappropriate posting may result in account suspension or cancellation. See the newsgroup or mailing list’s charter for whether advertising is allowed or not. “Spamming,” or sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such. Sending a message, especially an advertisement, to more than five or six recipients, is by itself spamming unless the individuals have specifically requested to be added to a mailing list on that topic. E-mail is a person-to-person medium, not a broadcast medium. If you are found spamming your account may be suspended or terminated. CGI scripts: Each account comes with its own cgi-bin. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that effects normal server operation without prior warning. Open source Scripts If your account is compromised for whatever reason and you are running a version of an open source script that has security patches available for it (i.e. it’s not up to date) we will request that you have the site patched to the latest secure version. If you do not comply with this request we reserve the right to terminate the account. Such security holes jeopardise other customers so keeping systems secure is a very high priority. Abuse of SMTP mail server: We do not allow clients to send more than 2,000 pieces of e-mail per day. If you do send more than 2,000 pieces of e-mail per day, your account will be placed on hold for Network Abuse. If you are sending more than 2,000 legitimate e-mails and you do not notify us first, your account may either be suspended and terminated upon further investigation, or may be moved to a special server that is specifically designed to handle high volumes of e-mail. You will be charged extra (price determined by WordPress website builder) in addition to your regular hosting charges if your account is moved to this server. Background running programs: We may allow programs to run continually in the background. These are considered on a one-to-one basis and an extra charge will be incurred based on system resources used and operational maintenance needed. IRC: We currently do not allow IRC or IRC bots to be operated on our servers. Backups Backups are made as per the information on our hosting page. Backup regimes differ depending on the hosting environment.
Payment policies:
All pricing is guaranteed for the term of each invoice (may be monthy, quarterly or annually). WordPress website builder reserves the right to change prices at any time, unless other terms have been agreed upon. Any account not brought current within 3 days of email notice of a payment being overdue is subject to suspension. Any account not brought current within a week (7 days) of e-mail notice of a payment being overdue or exceeding this time frame in any way is subject to termination. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies WordPress website builder. Canceling your account To cancel your account please contact WordPress website builder during the month you wish the account to be canceled. Your account will be canceled at the end of the month and all necessary passwords and files will be provided to you to enable you to hand over to another provider. There are no fees for cancellation. WordPress website builder canceling your account WordPress website builder reserves the right to cancel your account at any time. All fees paid in advance of cancellation will not be returned by WordPress website builder if WordPress website builder institutes it’s right of cancellation. Any violation of policies which results in extra costs will be billed to the customer (i.e. transfer, space etc.) Uptime: WordPress website builder strives for 100% uptime. While other hosting providers will quote 99.9% or 100% uptime, there are some things that are simply out of our control. If for whatever reason your server goes down we will notify you immediately and resolve the issue as soon as possible. We will notify you once the issue is resolved. Lawful purpose:
WordPress website builder reserves the right to refuse service to anyone.
Customers may only use WordPress website builder server for lawful purpose. Transmission of any material in violation of any Federal, State or Local regulation is prohibited. This includes, but is not limited to copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. The designation of any materials as such described above is left entirely to the discretion of WordPress website builder management. Terms of service: WordPress website builder reserves the right to add or modify the terms of service, listed above, at any time. Upon such an addition or modification, customers (current or new) must abide by these changes. For more information on this policy and other policies please contact WordPress website builder.
